Privacy

Qubnest LLC operates Horivo at www.horivo.com and is the business responsible for this notice. When we say “Horivo” or “we,” we mean Qubnest LLC in that role. Business address: 405 RXR Plaza Suite 2015, Uniondale, NY 11556, United States. Phone: +1 631 653 7985. Email: [email protected].

We collect information you give us, information created when you use the site, and information from service providers who help us run the store.

• Account: name, email, password (stored as a hash), optional phone, optional date of birth and gender, marketing email and SMS preferences
• Orders: shipping and billing address, items, amounts, order status, and whether you opted in to order/shipping texts
• Payment: our processor handles the card. Horivo may keep the last four digits, brand, and expiry of a saved card — not the full number
• Support: messages you send to Nexa or to our team, return reasons, and photos you attach
• Device and usage: IP address, browser, pages viewed, search and Nexa questions, cart contents, and cookie identifiers
• Approximate location: country used to price and ship (Horivo ships in the United States only)

We use this information to:

• Create your account, take payment, fulfill orders, and handle returns
• Send transactional email about orders, passwords, and requests you opened
• Send marketing email only if you opted in — you can turn that off in Account details
• Send SMS (order, shipping, and offers) only if you opted in once at checkout, on www.horivo.com/sms, or in Account details. Reply STOP to cancel
• Detect fraud, keep the site secure, and meet tax and legal duties
• Power Nexa so it can search the catalog and answer questions about this shop
• Improve the store, including recommendations based on what you looked at

Nexa is our on-site assistant. When you ask a question, we send the question and limited catalog or site facts to our AI provider so Nexa can reply. We do not send card numbers, passwords, or your full saved-card details to that provider.

Nexa is instructed not to invent products or tracking numbers. Chat with Nexa on a support ticket may be stored so our team can finish the request.

We share personal information with service providers who process it for us, not to sell it as a product. Categories include:

• Payment processors (to charge your card and save a card if you ask)
• Fulfillment and logistics partners (to pick, pack, and ship to your US address, and to receive returns)
• Carriers (tracking)
• Email and, if you consent, SMS providers
• AI providers that power Nexa
• Fraud, hosting, and security vendors

We may also share information if the law requires it, to protect Horivo or others, or as part of a merger or sale of the business. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We will not share mobile information or SMS opt-in data with third parties for promotional or marketing purposes. Carriers and our texting provider only receive what they need to deliver messages you asked for.

We use cookies and similar storage to keep you signed in, remember your cart, remember that you shop as United States / USD, and understand how the store is used. These are needed to run the shop. We keep records of marketing and cookie-related consent when you give it.

You can block cookies in your browser. If you do, cart, sign-in, and checkout may not work.

Account data stays while your account is open. Order, payment, and tax records are kept as long as law requires. Support chats and returns are kept long enough to finish the request and for our records. When we no longer need information, we delete or de-identify it.

You can update name, phone, addresses, and marketing preferences in your account. You can start a return from an order. You can close a support request you opened.

Phone is optional. SMS is a one-time opt-in at checkout, at www.horivo.com/sms, or in Account details. Reply STOP to cancel, which also turns SMS offers off. Promotional email is a separate toggle.

To access, correct, or delete personal information, or to export a copy, open Questions & requests and say what you need. We will verify it is you before we act. We may keep information the law requires us to keep.

If you are a California resident you have the right to know, delete, and correct personal information, to opt out of sale or sharing, and not to be discriminated against for exercising those rights. You may use an authorized agent if they can prove authority.

We do not sell personal information or share it for cross-context behavioral advertising, so there is no “Do Not Sell or Share” toggle. The categories we collect, sources, purposes, and recipients are described above. We do not use sensitive personal information to infer characteristics beyond what you choose to put on your profile.

To make a request, use Questions & requests and write “California privacy request.” We will respond within the time the law allows.

Horivo is not directed at children under 13, and we do not knowingly collect their personal information. You must be 18 to order. If we learn we collected information from a child under 13, we will delete it.

We use administrative and technical safeguards appropriate to an online shop, including encrypted checkout at the payment processor. No method of transmission is perfectly secure.

We may update this notice. The date at the top is the effective date. Material changes will be posted here.

Privacy questions and requests: Questions & requests at www.horivo.com/account/requests, or write to Qubnest LLC, 405 RXR Plaza Suite 2015, Uniondale, NY 11556, United States. Email [email protected]. Call +1 631 653 7985. Contact page: www.horivo.com/contact.